General
Common Window Installation Challenges
We get several requests to "adjust" a window because the window is too tight, the sash is falling out of the frame or it is hard to lock on one side. The most common source of all these issues are due to an installation problem and cant be adjusted ...
How to submit a ticket
In an effort to maximize our communication with our customers and streamline our operations, we've introduced a new Help Desk system. This system has been integrated with our email system dynamically. If you need to submit a new request, here's a ...
What is a Screen and Adjust?
WHAT IT IS... A screen and adjust is a free service we provide to all our customers. Once a builder is ready for them, our technician will install all the screens on the home and check the window for overall functionality. The technician will ensure ...
Window Releases
Windows must be released no later than 3:00 PM 2 days before they are to be delivered. Delivery days are Monday - Thursday. Release by Thursday 3:00 PM for Monday delivery. Release by Friday 3:00 PM for Tuesday delivery. Release by Monday 3:00 PM for ...